Terms of Service

These Terms of Service set the rules for using Snughall, a virtual office for teams available at snughall.com, and are the terms (regulamin) required by the Polish Act of 18 July 2002 on Providing Services by Electronic Means. Please read them before you create an account or choose a paid plan.

Prices are shown on the Pricing page, and how we handle personal data is described in the Privacy Policy.

1. Definitions

• Provider, we: Paweł Marciniak, running a business as Paweł Marciniak SOLIDCode (see section 2).
• Service, Snughall: the Snughall web application at snughall.com and its subdomains.
• User, you: a person who has a Snughall account.
• Company: a virtual office (workspace) in Snughall. Its Owners, Admins and Members are Users who belong to it.
• Owner: a User who manages the Company, including its plan and billing. Admins manage the Company's members and office.
• Customer: the person who buys a paid plan for a Company, either for themselves or for the business they represent.
• Consumer: a natural person who concludes an agreement not directly connected with their business or professional activity (art. 22¹ of the Polish Civil Code).
• Sole trader with consumer rights: a natural person running a business who concludes an agreement directly connected with that business, where the agreement is not of a professional nature for them, judged in particular by the business activities registered in CEIDG (art. 7aa of the Consumer Rights Act and art. 385⁵ of the Civil Code).
• Plan: the free plan, a paid plan (Team 10, Team 20 or Team 50) or a custom plan agreed by email.

2. Who provides Snughall

Snughall is provided by Paweł Marciniak, running a business as Paweł Marciniak SOLIDCode, ul. Stanisława Lema 15 lok. 30, 80-126 Gdańsk, Poland, registered in the Central Register and Information on Economic Activity (CEIDG), NIP (tax ID) 5833421194, REGON 388201516.

You can contact us by email at [email protected], by phone at +48 514 393 722 or by post at the address above. Questions, complaints and statements of withdrawal can be sent either way.

3. The Service

Snughall is a virtual office: a shared two-dimensional map where a Company's members move between desks and rooms, see who is around, chat, knock on each other's desks, set their status, decorate their desks and take breaks together. Optional integrations connect Google or Microsoft calendars and Slack. The features are described in Help.

Creating an account and using the free plan cost nothing. A Company can choose a paid plan, which raises the number of active members it may have (section 6).

We develop Snughall and may change its features for valid reasons, such as security, changes in law, technical development or new functions. Changes cost you nothing extra. If a change materially and negatively affects how a Consumer or a sole trader with consumer rights can access or use the Service, we will tell them by email at least 14 days in advance, and they may terminate the agreement free of charge, with immediate effect, within 30 days of the change or of being told about it, whichever is later; we then refund the unused part of any paid period.

4. Technical requirements

To use Snughall you need:

• a device with internet access;
• a current version of Chrome, Edge, Firefox or Safari with JavaScript enabled;
• an email address, or a Google or Microsoft account to sign in with.

Some features need more: desktop notifications need your browser's permission, and integrations need an account with Google, Microsoft or Slack. Using the internet involves risks such as malware or unauthorised access; we describe how we protect the Service in the Privacy Policy.

5. Your account

The agreement for the free Service (the account agreement) is concluded when you create an account, by any way of signing up (email and password, an email link, or Google or Microsoft), and it lasts until you or we end it. You must be at least 16 years old. Give true information, keep your password secret, and do not let others use your account.

You can delete your account at any time in Account settings; we email you a link to confirm it. Deleting the account ends the account agreement. If you are a Company's only Owner, make another member an Owner first, or ask us at [email protected] to close the Company.

Whoever creates a Company becomes its Owner. Owners and Admins decide who joins their Company, and can remove or deactivate members.

6. Plans and prices

Every Company starts on the free plan, which allows up to 5 active members. Paid plans allow more:

• Team 10: up to 10 active members, €9 a month excluding VAT (€11.07 including 23% VAT);
• Team 20: up to 20 active members, €19 a month excluding VAT (€23.37 including 23% VAT);
• Team 50: up to 50 active members, €29 a month excluding VAT (€35.67 including 23% VAT).

The Pricing page shows prices for businesses without VAT and prices for private use with VAT. Stripe Checkout shows the full price, including any VAT, before you pay, and that price applies. Business customers with a valid VAT number from another EU country pay no VAT under the reverse charge. Other customers in the EU pay VAT as the law requires (currently Polish VAT). Customers outside the EU pay no Polish VAT. Companies with more than 50 members can agree a custom plan by email.

Free trial: the first time a Company chooses a paid plan, it gets a 14-day free trial. Payment details are collected at the start, and the first payment is charged when the trial ends unless the subscription is cancelled before then. Each Company can have one trial.

7. Payments and invoices

A paid plan is a monthly subscription. The agreement for it is concluded when the Owner completes Stripe Checkout, and it renews automatically every month until cancelled. Payments are processed by Stripe Payments Europe, Limited (Ireland); we never see your full card details. By completing Checkout you authorise us to charge your payment method for each period, in advance. We then email the Owner a confirmation of the agreement, with these Terms and the model withdrawal form attached.

We issue an invoice for each payment, using the billing details (name, company name, address and VAT or NIP number) given in Checkout or in Manage billing. Keep them up to date.

If a payment fails, Stripe retries it for up to 2 weeks and emails the Customer, and the Company keeps full access in the meantime. If all retries fail, the Company becomes read-only until the overdue invoice is paid. In a read-only Company, members can still enter the office, move around, chat, and remove or deactivate members, but no one can add people or change roles, settings, the office, desks, notes, whiteboards, map pins or personal details. Paying the invoice restores full access at once. No data is deleted because of a failed payment.

8. Changing plans

The Owner changes the plan on the Company's Billing page:

• An upgrade takes effect at once. The difference for the rest of the current period is charged at once, pro rata; if that payment fails, the plan stays as it was. During the trial, an upgrade costs nothing until the trial ends.
• A downgrade takes effect at the next renewal. Until then the Company keeps its current plan, but the smaller member limit already applies to people joining.
• A plan can be chosen only if the Company's active members fit it. The plan cannot be changed while a cancellation is pending or while the Company is read-only.

9. Cancellation and refunds

You can cancel a paid plan at any time in Manage billing on the Billing page. The cancellation takes effect at the end of the current paid period (or of the trial): the plan stays active until then, and no further payments are taken. You can undo the cancellation before it takes effect.

When a paid plan ends, the Company returns to the free plan. If it has more than 5 active members, it becomes read-only (as described in section 7) until members are removed or a plan is chosen again. The Company's data is not deleted.

Payments for periods that have started are not refunded, except where the law requires it (sections 10 and 11) or where we end the agreement for reasons not caused by the Customer (section 15).

10. Right of withdrawal

This section applies to Consumers and to sole traders with consumer rights.

You may withdraw from an agreement within 14 days of concluding it, without giving reasons. To withdraw, send us a clear statement by email to [email protected] or by post. You may use the model withdrawal form from Annex 2 to the Polish Consumer Rights Act, which is attached to the purchase confirmation email and which we will also send you on request. It is enough to send the statement before the 14 days end.

• With a free trial: the 14 days run during the trial. If you withdraw during the trial, you pay nothing.
• Without a trial: in Checkout you ask us to start the Service at once. If you then withdraw within 14 days, you pay for the time until you withdrew, in proportion to the price (art. 35 of the Consumer Rights Act). We refund the rest within 14 days of receiving your statement, using the payment method you paid with.
• The free account: you can withdraw by deleting your account, or by asking us to close it, at no cost.

11. Conformity of the Service

We provide the Service in accordance with the agreement. For Consumers and sole traders with consumer rights, the statutory rules on the conformity of digital services apply (Chapter 5b of the Consumer Rights Act): if the Service does not conform to the agreement, you may ask us to bring it into conformity, and if we fail to do so, refuse, or the lack of conformity is significant, you may ask for a price reduction or withdraw from the agreement.

For other business customers, the statutory warranty for defects is excluded to the extent the law allows, and our liability is set out in section 14.

12. Complaints

Send complaints to [email protected] or by post. Describe the problem and give the email address of your account, so we can find it. We reply within 14 days, by email unless you ask otherwise.

Consumers may also use out-of-court ways of resolving complaints, for example the help of a municipal or district consumer ombudsman (rzecznik konsumentów) or mediation by the Voivodeship Inspectorate of Trade Inspection. More information is available at prawakonsumenta.uokik.gov.pl.

13. Your content and acceptable use

You must not provide unlawful content. In particular, do not use Snughall to harass others, infringe other people's rights (including copyright), spread malware or spam, gain access to other accounts or systems, overload or disrupt the Service, or collect data from it automatically.

What you add to Snughall (chat messages, notes, whiteboards, desk details and other content) stays yours. You allow us to store, process and show it only as needed to provide the Service to you and to the Company you share it with.

When a business uses Snughall for its team, we process its members' personal data on its behalf under the Data Processing Agreement, which is part of these Terms.

Owners and Admins are responsible for whom they invite and for how their Company uses Snughall. We may remove unlawful content we learn about, and may suspend accounts that seriously or repeatedly break these Terms (section 15).

14. Availability and liability

We do our best to keep Snughall available, but it may be interrupted for maintenance or because of failures. We try to announce planned maintenance in advance.

Towards business customers other than sole traders with consumer rights, we are not liable for interruptions caused by events outside our control, such as failures of internet providers or of the third-party services Snughall relies on, and our total liability is limited to the fees the Company paid in the 12 months before the event, and does not cover lost profits. This does not limit liability for damage caused intentionally or any other liability that cannot be limited by law.

Towards Consumers and sole traders with consumer rights, our liability follows the law and is not limited by these Terms.

15. Ending an agreement

You can end the account agreement at any time by deleting your account (or asking us to close it), and a paid plan by cancelling it (section 9).

We may end an agreement with 30 days' notice by email for valid reasons: if we stop providing Snughall, or if a change in the law or a decision of a public authority prevents us from providing it. We may suspend an account or end an agreement at once if a User seriously breaks these Terms (for example by providing unlawful content or attacking the Service), after first asking them to stop where that is possible.

If we end a paid plan for reasons not caused by the Customer, we refund the unused part of the paid period.

16. Changes to these Terms

We may change these Terms only for these reasons: a change in the law or a decision of a public authority; a change in the costs of providing Snughall (hosting, payment processing or taxes), which is the only reason for a price change; adding, changing or removing features as described in section 3; or protecting the security of the Service or its Users. We publish the new version on this page and email Users at least 14 days before it takes effect (at least 30 days for a price change of a paid plan, which applies from the next billing period after that). Changes do not affect a period already paid for.

If you do not accept the changes, you can delete your account or cancel your paid plan before they take effect.

17. Governing law and final provisions

These Terms are governed by Polish law. For Consumers this does not remove the protection given by the mandatory laws of the country where they live. Disputes with business customers other than sole traders with consumer rights are resolved by the court with jurisdiction over the Provider's registered address; disputes with Consumers by the court with jurisdiction under general rules.

These Terms are published in English and Polish. If the versions differ, the Polish version prevails. You can save or print them from this page at any time.